Privacy Policy

At Aivora AI, operated by Code Forge for Technical Solution, we respect your privacy and are committed to protecting your personal information, business data, customer conversations, uploaded files, and connected channel information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use our website, dashboard, artificial intelligence tools, messaging automation services, and related integrations.

By using Aivora AI, you agree to the practices described in this Privacy Policy.

We may collect the following types of information:

Account Information

When you create an account, we may collect your name, email address, phone number, business name, login information, subscription plan, account status, and other information you provide to us.

Business and Channel Information

If you request to connect your social media or messaging channels, we may collect information related to your business pages, connected channels, channel status, platform type, and connection requests. This may include Facebook, Instagram, WhatsApp, or other supported communication channels.

Messages and Conversations

When you use our automation services, we may process customer messages, replies, conversations, timestamps, sender information, and related conversation data in order to provide automated responses, customer support workflows, analytics, and platform functionality.

Uploaded Files and Knowledge Sources

You may upload documents, files, images, text, FAQs, business information, product information, or other knowledge sources to help the AI system understand your business and respond more accurately.

These files may be processed, indexed, and used for search, retrieval, and AI response generation.

Attachments and Media

If your customers or team members send images or attachments through connected channels, we may process those files for the purpose of understanding the message and generating appropriate responses. File size and file type restrictions may apply.

Technical and Usage Information

We may collect technical information such as IP address, browser type, device information, operating system, pages visited, login activity, error logs, API usage, message usage, rate limits, and general service performance data.

We use collected information to:

• Create and manage user accounts.
• Provide access to the dashboard and platform features.
• Connect and manage supported messaging or social media channels.
• Process incoming and outgoing messages.
• Generate AI-powered replies based on your uploaded knowledge sources.
• Store and retrieve business knowledge, documents, and conversation history.
• Enforce subscription plan limits and usage limits.
• Monitor security, prevent abuse, and protect users.
• Improve our platform, features, performance, and user experience.
• Provide customer support and respond to inquiries.
• Comply with legal, security, and operational obligations.

Aivora AI may use artificial intelligence models to analyze messages, uploaded knowledge sources, and conversation context in order to generate responses.

AI-generated responses may not always be accurate, complete, or suitable for every situation. You are responsible for reviewing, monitoring, and managing the use of AI-generated replies in your business communications.

We do not use your uploaded business data or customer conversations to intentionally expose your confidential information to other users.

To provide our services, we may use trusted third-party providers, including but not limited to:

• Cloud hosting and database providers.
• Authentication and storage providers.
• AI model providers.
• Social media and messaging platforms such as Meta, Facebook, Instagram, and WhatsApp.
• Analytics, logging, or infrastructure services.

These third parties may process data only as necessary to provide their services to us or to enable the functionality you request.

If you connect or request to connect channels from Meta platforms, Aivora AI may process data received from those platforms, including messages, page or account identifiers, media attachments, and related metadata, in order to provide automation and customer communication features.

We use this data only to provide the requested service, such as receiving messages, generating replies, managing conversations, and supporting your connected business channels.

Your use of Meta-related features may also be subject to Meta's own terms, policies, and platform rules.

We use reasonable technical, administrative, and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, authentication, database security policies, server-side authorization, file restrictions, rate limiting, and secure handling of sensitive credentials.

However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

We do not sell your personal information.

We may share information only in the following cases:

• With service providers who help us operate Aivora AI.
• When required to provide the service you requested.
• When required by law, regulation, legal process, or government request.
• To protect the rights, safety, security, or property of our users, our platform, or others.
• In connection with a business transfer, merger, acquisition, or restructuring.

We retain your information for as long as necessary to provide our services, maintain your account, comply with legal obligations, resolve disputes, enforce our agreements, and improve platform security.

You may request deletion of your account or certain data by contacting us. Some data may be retained where required for legal, security, backup, or legitimate business purposes.

You are responsible for ensuring that any data, files, customer information, or business content you upload or connect to Aivora AI is collected and used lawfully.

You must have the necessary rights and permissions to upload, process, or automate responses using such data.

Depending on your location and applicable laws, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at support@aivoraai.cloud.

Aivora AI is intended for business and professional use. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.

Continued use of Aivora AI after changes means you accept the updated Privacy Policy.