Terms of Service

These Terms of Service govern your access to and use of Aivora AI, operated by Code Forge for Technical Solution, including our website, dashboard, artificial intelligence tools, messaging automation services, connected channel features, and related services.

By creating an account, accessing the platform, or using our services, you agree to be bound by these Terms. If you do not agree, you must not use the service.

Aivora AI is a software platform that helps businesses manage customer communications, connect supported messaging or social media channels, upload business knowledge sources, and use artificial intelligence to assist with automated replies and customer interactions.

Supported features may include, depending on your plan and configuration:

• Customer message management.
• AI-powered response generation.
• Knowledge source uploads.
• Channel connection requests.
• Facebook, Instagram, and WhatsApp-related workflows.
• Dashboard and admin-controlled subscription features.
• File and media handling for supported conversations.

To use certain features, you must create an account and provide accurate information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us immediately if you suspect unauthorized access to your account.

You are responsible for your business content, uploaded files, connected channels, customer conversations, and any actions taken through your account.

You confirm that you have the necessary rights, permissions, and authority to:

• Use the business information you upload.
• Connect or request connection of social media or messaging channels.
• Process customer messages through the platform.
• Use AI assistance in your customer communications.

Aivora AI may generate replies, suggestions, summaries, or other outputs using artificial intelligence.

AI-generated content may be inaccurate, incomplete, outdated, or unsuitable in certain situations. You are responsible for reviewing, monitoring, approving, and using AI-generated responses appropriately.

We do not guarantee that AI responses will always be correct, legally compliant, or suitable for your business.

You agree not to use Aivora AI to:

• Violate any law, regulation, or third-party rights.
• Send spam, fraud, scams, or deceptive communications.
• Upload illegal, harmful, abusive, hateful, or infringing content.
• Attempt to access another user's data or account.
• Interfere with the security or operation of the platform.
• Reverse engineer, abuse, overload, or exploit the service.
• Use the platform to generate harmful, illegal, or misleading content.
• Upload malware, viruses, or unsafe files.
• Circumvent subscription limits, rate limits, or access controls.

Access to certain features may depend on your subscription plan. Plans may include limits related to channels, knowledge sources, messages, usage, storage, or other features.

For example, some plans may support only certain channels, while higher plans may support additional channels or features.

We may update plan limits, pricing, or included features from time to time. Any material changes will apply according to the terms presented at the time of subscription or renewal, unless otherwise required.

If payments, upgrades, or channel connections are handled manually, access to paid features may require approval or activation by the Aivora AI team.

We may approve, reject, suspend, or modify a channel connection request depending on technical requirements, platform rules, account status, or subscription eligibility.

When you use features related to Facebook, Instagram, WhatsApp, or other third-party platforms, your use may also be subject to the rules, terms, and policies of those platforms.

We are not responsible for changes, outages, restrictions, account reviews, rejected permissions, or limitations imposed by third-party platforms.

You are responsible for ensuring your connected channels comply with applicable platform rules.

You retain ownership of the content, files, and business information you upload to Aivora AI.

By uploading content, you grant us the right to process, store, index, analyze, and use that content solely as necessary to provide the service, including AI response generation, search, retrieval, and customer support workflows.

You must not upload content that you do not have the right to use.

We aim to provide a reliable service, but we do not guarantee that Aivora AI will be uninterrupted, error-free, secure, or available at all times.

The service may be affected by maintenance, updates, technical issues, third-party outages, internet problems, hosting issues, API limits, or platform provider restrictions.

We may suspend or terminate your account or access to the service if:

• You violate these Terms.
• Your account creates security, legal, or operational risk.
• You misuse the platform or attempt unauthorized access.
• Payment or subscription requirements are not met.
• Required platform permissions or integrations are invalid, revoked, or abused.

You may stop using the service at any time. Account deletion or data deletion requests may be submitted through our support channels.

Your use of Aivora AI is also governed by our Privacy Policy, which explains how we collect, use, store, and protect information.

The platform, software, design, branding, interface, features, code, and related materials are owned by Code Forge for Technical Solution or its licensors.

You may not copy, modify, distribute, sell, lease, or exploit any part of Aivora AI without our prior written permission.

Aivora AI is provided on an “as is” and “as available” basis.

We make no warranties that the platform will meet all your requirements, produce accurate AI responses, increase sales, prevent all errors, or operate without interruption.

You use the service at your own risk.

To the maximum extent permitted by law, Code Forge for Technical Solution shall not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from your use of Aivora AI.

This includes, but is not limited to, damages related to AI-generated responses, customer communications, account suspension by third-party platforms, data loss, service interruptions, or unauthorized use of your account.

We may modify, suspend, or discontinue any part of Aivora AI at any time. We may also update features, limits, plans, integrations, or technical requirements.

We may update these Terms from time to time. When updated, the “Last updated” date will be changed.

Continued use of Aivora AI after updates means you accept the revised Terms.

These Terms shall be governed by the applicable laws of the jurisdiction in which Code Forge for Technical Solution operates, unless otherwise required by applicable law.